It seems that almost all of us lead busy lives. We are juggling more and more tasks and we are quickly draining our most valuable commodity-Time. As consumers, we have grown to expect service companies to do an incredible job and do it in a quick manner so we can get back to our lives. When I bought my first house, I remember the cable company telling me that the service man would be there between 8 am- 5 pm.
Wait, what? So I will just be sitting by idly waiting over such a long period of time?
Fast forward to present day- dispatchers and service technicians can give you a much smaller time window or near exact ETA and start the consumer/business relationship on a positive note right from the start.
InTouch GPS works with a myriad of companies-all kinds of business vertical, all sizes of fleets. While our platform is industry agnostic the fleetcentric nature of service companies mean that we get a lot of call from fleet managers, department managers and business owners of cable and other telecom companies. We work with some of the major cable and telecom players as well as smaller companies that may have as few as one vehicle. We support cable companies across the United States and while each business is unique, there are often broad sweeping challenges or practices that GPS fleet tracking can help with.
Cable companies usually have a morning muster ( or other shift muster) then the cable technicians, linemen and other service operators hit the road. Read about many of the benefits that we offer to our current cable companies and how we can benefit you.
Cable companies have two main service offerings
1) New Service Installation
2) Escalated Technical Issues
Regardless of which service the company is being utilized for the benefits of GPS fleet tracking run the gamut for them all.
GPS Vehicle Tracking allows you to gain valuable data on driver behavior. An authorized user can pull historic reports as well as see real time activity and gather business intelligence.
- How long is a person at any respective cable job?
- Is there an average time among your drivers?
- Are they going directly from jobsite to jobsite?
- What is an acceptable time in which someone can do the job efficiently?
- Are your drivers timecards an accurate representation of their work?
GPS fleet tracking gives you these answer and insights about so much more.
When a person knows that the boss has the ability to monitor their activities they are much more likely to be doing what they are supposed to be doing.
As discussed many of the vehicles in cable companies are often branded and are ambassadors of your company as they drive through residential neighborhoods. Are they speeding?
Heavy coax cable, materials, tools, T1 systems, servers and high speeds are not a good combination.
You can use the system to see how fast people are going- of course safety is paramount, but the potential damage to your reputation of unsafe drivers is also a key factor in being able to tracking this (and many other) aspects of their driving. Not only can you easily pull a dashboard and see current and historic data, you can also choose to be sent real time alerts to immediately be able to correct the problem.
Often cablers have to crawl through attics or appropriately named crawlspaces in order to fix an issue. They may have to brave the elements- rain, heat, snow – are your drivers using the vehicle as climate control? Are they keeping the vehicle on when they shouldn’t be. You can see how long a vehicle is idling to learn the answers to these questions and ultimately save money on fuel costs. We suggest having a driver policy meeting to set expectations about each of these events and what is authorized and what is not. Sometimes it may not seem like much- a few dollars saved here or there, but when you multiply it across the total
In today’s tech driven world, customers are often inpatient to fix a technical issue or raring to go when they move into a new place to start hitting on all cylinders. With the ability for dispatchers to manage expectations of ETA and be able to route the closest driver for any technical “emergencies” the customer is happier and more likely to stay a customer. With all the choices that your customers have, every drop in the bucket matters.
With these and many more benefits, cable and telecom companies have increased their bottom line and stay with us. If you would like to be the next cable company (or any service company) to start increasing ROI while reducing costs, contact us today for a quick no pressure 10 minute demo about what we can do for you.